To begin, simply reach out to us with your ideas, sketches, or inspiration images. We’ll discuss your vision, preferences, and budget, and then create a custom design tailored to your requirements.

Absolutely! We can provide a sketch of the design if you prefer, although this service will incur an additional charge. Additionally, We provide high-quality 3D renderings of your design for your approval. This allows you to visualize the piece and request any alterations.

The timeline varies depending on the complexity of the design. Typically, creating a sketch takes about 1 week, followed by the production phase, which usually takes an additional 2-3 weeks. We will provide a more accurate estimate during our initial consultation based on your specific design.

We understand that ideas can evolve. If you need changes after the initial design is approved but before production, we can accommodate those requests. Once production has started, changes may incur additional costs and delays.

Due to the personalized nature of custom jewellery, we typically do not accept returns. However, if there are any defects or issues with the craftsmanship, we are committed to resolving them promptly.